The Association of Tour Operators and Travel Agents of the Czech Republic

[[SKUDER_TITLE]]
The Association of Tour Operators and Travel Agents of the Czech Republic
[[SKUDER_TITLE]]
The Association of Tour Operators and Travel Agents of the Czech Republic
[[SKUDER_TITLE]]
The Association of Tour Operators and Travel Agents of the Czech Republic
[[SKUDER_TITLE]]
The Association of Tour Operators and Travel Agents of the Czech Republic
[[SKUDER_TITLE]]
The Association of Tour Operators and Travel Agents of the Czech Republic

Novinky

ECTAA calls on the EU regulator to effectively protect EU passengers against airline insolvencies

Following the record number of airline failures in 2017, ECTAA calls on the EU Commission to introduce an efficient mechanism to protect EU passengers against airline insolvencies.

 

In the last three months 3 important European airlines, notably Air Berlin, Monarch Airlines
and NIKI have ceased operations, leaving many passengers stranded abroad and with no real
prospects of claiming refund of unused tickets.

 


The figures speak for themselves:
• Monarch Airlines: More than 110,000 of Monarch passengers were stranded abroad
following the sudden announcement, while a further 750,000 people have paid for flights,
which they were not able to take.
• Air Berlin: At least 180,000 customers who booked flights that have been cancelled won’t
get reimbursed.
• NIKI: In total 410,000 bookings (210,000 bookings from travel agents and 200,000 direct
bookings) were cancelled.
In total, more than a million of bookings were affected by the bankruptcy of these 3
companies.

 


Reports of the European Commission in 2011 and 2013 1 acknowledge that the proportion of
passengers impacted by airline bankruptcies is generally small, but the impact on these
passengers can be quite significant. Yet, the Commission concluded that no legislation is
required. Regulation 261/2004 already provides an appropriate legal framework for passenger
assistance in cases of insolvency. Moreover, it recommended strengthening Member States’
licensing oversight of EU air carriers under Regulation 1008/2008 in order to plan and put in
place measures to protect passengers before an airline is suspended.
The 3 recent airline collapses have shown the opposite. Seat-only passengers of Monarch
Airlines and NIKI have not been able to obtain a ticket refund under Regulation 261/2004. In
the case of Air Berlin there was a progressive wind-down of the operations but with a lot of
flight cancellation, for which passengers were not entitled to seek refund.
In this context, ECTAA calls on the EU decision-makers to introduce specific EU legislation
establishing a mandatory mechanism borne by air carriers to protect passengers against
airline failure, of which the cost would be included in the ticket price. This protection
mechanism should apply to EU carriers and to the farthest extent possible to non-EU carriers,
for all tickets sold within the EU.

 

Said President Merike Hallik: “The recent collapse of several carriers, including Europe’s 10 th
biggest airline, is a sharp reminder that airlines are fragile. With further consolidation expected
on the European aviation market, it is high time that airlines offer guarantees against their own
financial failure, as is the case for travel agents and tour operators.”

 

Source: press release ECTAA 8.1.2018

07.03.2018

ACCKA representatives participated the 117th ECTAA semi-annual meeting in Kuala Lumpur

AČCKA representatives participated meeting of ECTAA which was held from 7th to 8th May 2018 in Malaysia.

21.05.2018

ACCKA attended the 115th ECTAA semi-annual meeting in Portugal

AČCKA representatives participated in the spring meeting of ECTAA which took place from 31st May to 2nd June 2017 in the Portuguese university city of Coimbra.

09.06.2017

Security Union: Commission proposes a European Travel Information and Authorisation System

The Commission is proposing to establish a European Travel Information and Authorisation System (ETIAS) to strengthen security checks on visa-free travellers.

24.11.2016

IATA Warning: Fraudulent Emails

Find here a communication from IATA regarding the circulation of fraudulent emails.

24.11.2016

Aviation: Commission updates EU air safety list –Iran and Africa make progress

The EU Air Safety List seeks to ensure the highest level of air safety for European citizens, which is a top priority of the Aviation Strategy adopted in December 2015. The EU Air Safety List is one of the Union's main instruments to meet that objective.

24.11.2016

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